Welcome to Help Desk....

-
Help Desk, Support Services are the last resort where anyone would go when they have a problem with their computer hardware, software.HelpDesk is, well meant for help but is it really what happens when you call Support? Below is a TechSupport form available.Hope you will like it and also agree to it too. Have a read:
 
1. Describe your problem:
2. Now, describe the problem accurately:
3. Speculate wildly about the cause of the problem:
4. Problem Severity:
  a. Minor__
  b. Minor__
  c. Minor__
  d. Trivial__
5. Nature of the problem:
   a. Locked Up__
   b. Frozen__
   c. Hung__
   d. Strange Smell__
6. Is your computer plugged in?
    Yes__ No__
7. Is it turned on?
    Yes__ No__
8. Have you tried to fix it yourself?
    Yes__ No__
9. Have you made it worse?
    Yes__
10. Have you had "a friend" who "Knows all about computers" try to fix it for you?
    Yes__ No__
11. Did they make it even worse?
    Yes__
12. Have you read the manual?
    Yes__ No__
13. Are you sure you've read the manual?
     Maybe__ No__
14. Are you absolutely certain you've read the manual?
     No__
15. If you read the manual, do you think you understood it?
     Yes__ No__
16. If 'Yes' then explain why you can't fix the problem yourself.
17. What were you doing with your computer at the time the problem occurred?
 l8. If you answered 'nothing' then explain why you were logged in?
 l9. Are you sure you aren't imagining the problem?
     Yes__ No__
20. Does the clock on your home VCR blink 12:00?
     Yes__ What's a VCR?__
21. Do you have a copy of 'PCs for Dummies'?
     Yes__ No__
22. Do you have any independent witnesses to the problem?
     Yes__ No__
23. Do you have any electronics products that DO work?
     Yes__ No__
24. Is there anyone else you could blame this problem on?
     Yes__ No__
25. Have you given the machine a good whack on the top?
     Yes__ No__
26. Is the machine on fire?
     Yes__ Not Yet__
27. Can you do something else instead of bothering me?
     Yes__
 
 

Comments

Post a Comment

Popular posts from this blog

A Poetic MasterPiece By Faraz.....

-
I am a big fan of good poetry. I am not a poet myself  but where ever I do find anything good written, I try to collect and share it. Surely enough, my first preference would always be Punjabi poetry. But there is no such thing that I wont read from any where else. Whatever is good, I try to make sure that I don't miss it! There are some poets which have created history with their writings. Late Ahmed Faraz is among those handful which wrote timeless pieces from his pen. Saying anything about him would like showing torch to the sun. So without wasting any more time, I would like to share a poetic masterpiece from him which I read today only and instantly fell in love with it. This is in Hindi and I shall translate it English in a while. Please note, this does has lots of words from Urdu as well.I shall put the meanings of those words in the end of both Hindi and English versions. First, in Hindi, Dost ban kar bhi nahin saath nibhane wala, Wohi andaaz hai jaalim ka jamane
Read more

Feelings Revealed Truly & Musically....

-
In music, out of the most pure forms of it, one is Qawalli . This is that form of music which is sung by the people who are not mere singers but devotees of God. This form of music was not a part of commercial music industry some time ago but due to its magic, its now very common to hear this in almost every where. Despite its used now in the commercial music industry, still the original form of it with minimum music instruments and claps of the singers while singing is the most popular one and remains untouchable. There are many singers who sing this form of music but some have made it a household name due to their singing. Late Nusrat Fateh Ali Khan   is among those very few who singers who are known as the masters of this devine music form. Out of millions of Qawalli songs available, there are some which hit straight in the heart. There is one that I am listening from some time and thought to share with you all. This one was specially recommended to me by my friend Sumit who himsel
Read more

Hello From Singapore….

-
Yes, I am at Singapore . Its been a while since I have come to this office where I am sitting right now, Suntec Tower 4 . The last time when I came here was in 2006. That was the first time when I came overseas for delivering a training program and this time again, the reason is same. Its so good to be back here and meet few persons whom I had met long time back and who actually taught me the few of the first lessons about the tactics of delivering a sessions. The session which I am handling right now is a VERY tough one and I am trying my best to keep things running smoothly. Hope all remains and goes fine. Its time to go for lunch. Been very long that I have seen food courts here at Suntec . Hope will find something to eat :-) .
Read more