Friday, July 21, 2006

Welcome to Help Desk....

Help Desk, Support Services are the last resort where anyone would go when they have a problem with their computer hardware, software.HelpDesk is, well meant for help but is it really what happens when you call Support? Below is a TechSupport form available.Hope you will like it and also agree to it too. Have a read:
1. Describe your problem:
2. Now, describe the problem accurately:
3. Speculate wildly about the cause of the problem:
4. Problem Severity:
  a. Minor__
  b. Minor__
  c. Minor__
  d. Trivial__
5. Nature of the problem:
   a. Locked Up__
   b. Frozen__
   c. Hung__
   d. Strange Smell__
6. Is your computer plugged in?
    Yes__ No__
7. Is it turned on?
    Yes__ No__
8. Have you tried to fix it yourself?
    Yes__ No__
9. Have you made it worse?
10. Have you had "a friend" who "Knows all about computers" try to fix it for you?
    Yes__ No__
11. Did they make it even worse?
12. Have you read the manual?
    Yes__ No__
13. Are you sure you've read the manual?
     Maybe__ No__
14. Are you absolutely certain you've read the manual?
15. If you read the manual, do you think you understood it?
     Yes__ No__
16. If 'Yes' then explain why you can't fix the problem yourself.
17. What were you doing with your computer at the time the problem occurred?
 l8. If you answered 'nothing' then explain why you were logged in?
 l9. Are you sure you aren't imagining the problem?
     Yes__ No__
20. Does the clock on your home VCR blink 12:00?
     Yes__ What's a VCR?__
21. Do you have a copy of 'PCs for Dummies'?
     Yes__ No__
22. Do you have any independent witnesses to the problem?
     Yes__ No__
23. Do you have any electronics products that DO work?
     Yes__ No__
24. Is there anyone else you could blame this problem on?
     Yes__ No__
25. Have you given the machine a good whack on the top?
     Yes__ No__
26. Is the machine on fire?
     Yes__ Not Yet__
27. Can you do something else instead of bothering me?


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