Customer Service At Its Best With Kingfisher….

-

How many times it has happened that you could say that you actually put the phone down with a smile on your face, appreciating the efforts of the customer rep and above all, the company whose customer care you happened to call? Let me tell you about my stats, almost never! Those who know me are aware about this fact that I am very fussy and if I shall call for a complaint or for some service request, I would have gathered all the facts about it beforehand before going ahead to make a call and if someone would still try to tell me some stupid logics about it, well, things wouldn’t go very smooth! And it has happened so many times that I had to explain to the so-called customer-care(less) that what does it mean to sit at that chair and how to actually help the customer? Some times people understand and some times, they give (stupid) arguments which make sense to no one except just to them! Anyways, that won’t ever end and fortunately, this small post is not about another such heated argument as well! As a pleasant change, its about a real good customer service experience that I got from Kingfisher Airlines customer service!

As I was not able to sleep because of stupid fever, I had a glance at my frequent flier card of Kingfisher and thought why not to check my status of membership and other such details! Since I don’t happen to login to my account very often, I forgot the password! Well, not a big issue, I said to myself and tried to check it from that email account which I had used while registering for the membership. Here came the heartattack, when I logged into that mail account, though it did allow me to login, it gave the message that there is no inbox attached to my login! WHAT! So what’s the meaning of the login then to an email account for which I have no inbox available and wait a minute, where is that inbox which was there just few days back attached to the very same email account? Well, there was no point of shouting since its my system which can’t help me in anyways and this webpage which already told me on my face that go away , nothing for you here! The important thing was not the email account which anyways didn’t have too many of the important emails (still a few were there like from Kingfisher) but to get the details of the membership account which I would be requiring if now, may be some other time! So I immediately checked on the flight’s website for a contact information and I got their contact number and guess what, it operates 24X7! Very well, I said to my self and gave a call. A pleasant voice picked up my call and asked how could she help me? After verifying my details and proving that I am indeed who I said I am, I explained her the situation and requested that I want my email id to be changed and password to be reset as well! Well, she immediately did and asked me to check in another 3 minutes. In that time period, I asked her alot of questions about the status of mine, my travel points , gave a feedback about the flight! In the meanwhile, while still talking to her, I checked the email and there it was, my new password was sent to me with the other instructions. She asked is there anything else she could help me with and I couldn’t resist myself from saying that even though I have called at so many customer care centers, this was the first ever good experice I have got after calling at a customer care service! Said her thank you and put the phone down with a smiling face! A really good service within the flight and also on the ground, very well done!

Just wish that all the other customer care services would become like the one of Kingfisher, hope it does happen and soon too!

Comments

Post a Comment

Popular posts from this blog

A Poetic MasterPiece By Faraz.....

-
I am a big fan of good poetry. I am not a poet myself  but where ever I do find anything good written, I try to collect and share it. Surely enough, my first preference would always be Punjabi poetry. But there is no such thing that I wont read from any where else. Whatever is good, I try to make sure that I don't miss it! There are some poets which have created history with their writings. Late Ahmed Faraz is among those handful which wrote timeless pieces from his pen. Saying anything about him would like showing torch to the sun. So without wasting any more time, I would like to share a poetic masterpiece from him which I read today only and instantly fell in love with it. This is in Hindi and I shall translate it English in a while. Please note, this does has lots of words from Urdu as well.I shall put the meanings of those words in the end of both Hindi and English versions. First, in Hindi, Dost ban kar bhi nahin saath nibhane wala, Wohi andaaz hai jaalim ka jamane...
Read more

Feelings Revealed Truly & Musically....

-
In music, out of the most pure forms of it, one is Qawalli . This is that form of music which is sung by the people who are not mere singers but devotees of God. This form of music was not a part of commercial music industry some time ago but due to its magic, its now very common to hear this in almost every where. Despite its used now in the commercial music industry, still the original form of it with minimum music instruments and claps of the singers while singing is the most popular one and remains untouchable. There are many singers who sing this form of music but some have made it a household name due to their singing. Late Nusrat Fateh Ali Khan   is among those very few who singers who are known as the masters of this devine music form. Out of millions of Qawalli songs available, there are some which hit straight in the heart. There is one that I am listening from some time and thought to share with you all. This one was specially recommended to me by my friend Sumit who hi...
Read more

Shiv Kumar Batalvi, A Legend....

-
There are so many writers in this world and there is just an ocean of literature. But despite the fact that all the writers are good and the entire literature of the world is nice, I still love Punjabi literature and its writers the most. You may call it whatever you want but this is what I really love and it has reasons. And out of all, the foremost reason is that no culture is as rich in its wealth as Punjabi culture and I have yet to read some thing which is as romantic or as painful or as joyful as Punjabi writer's writing are. There is no disrespect to anyone else or any other language but this is what my choice is! There are a lot of writers but few only have power to become immortals with their work. Only some chosen ones have a power to write fire with their words. Out of those few, Shiv Kumar Batalvi  stands apart. It wont ever happen that anyone would be able to touch even the heights where he is with his writing. Its a pity that Shiv had to leave this world so early b...
Read more